Refund policy


Suzanne Harward prides itself on outstanding quality and design. Our dedicated team of craftspeople conduct constant quality checks as we produce your gown.

Our garments are hand-made with delicate and fragile fabrics and it is normal for there to be slight imperfections and inconsistencies in the fabric. We cannot be held liable for minor faults or flaws that are considered normal in handmade couture products.

If you believe that you have received a product with some kind of flaw or fault above what may be expected as noted above, then please contact as soon as possible quoting your order reference number.

We want to be part of your amazing wedding experience and will do everything we can to make sure that is the case.


We do not offer returns for changes of mind or similar.

Any items offered as non-gown retail products (Jewelry for example) can be returned if found to be faulty in any way.