Terms & Conditions
Please read these Terms and Conditions carefully, by using this website you are agreeing to these Terms and Conditions. You shall be responsible for reading and understanding these Terms and Conditions, and we do not accept responsibility for any loss or damage incurred by you or any third party because of your failure to do so.
Your statutory rights shall remain unaffected by these Terms and Conditions and, except in accordance with these Terms and Conditions all purchases are non-exchangeable, non-refundable and non-transferable. We do not accept any responsibility for any amendments or changes we periodically make to the information contained in our website, and we reserve the right to alter these Terms and Conditions or the information in this website at any time. If you have any questions about these terms and conditions, then please email us firstname.lastname@example.org.
DHL is the Suzanne Harward official shipping courier for all international ground and air consignments. National orders are sent via DHL or Australia Post.
All orders sent via DHL require a signature on delivery.
All product prices indicated and payments made on this website are in Australian Dollar (AUD) and include GST. In the top right-hand corner of the website you can elect to change your currency between AUD, USD & GBP.
GST, Duties & Customs:
Customers shopping outside of Australia may be liable for customs duties and taxes. These duties and taxes are established by each local government and are a legal requirement.
Please note that if you refuse a package on delivery you will be liable to cover all shipping costs.
Customs, Duties & Taxes for Rest of World:
We currently ship all orders DDU (Delivery Duty Unpaid). Customs duties and taxes shall be invoiced once the item has cleared customs, either prior to or after delivery dependent on your location and you will be invoiced via the courier service.
Suzanne Harward prides itself on outstanding quality and design. We have a dedicated team who conducts quality checks of all stock to verify the good condition of products. If you suspect that you have received a product with some kind of flaw or fault then please contact email@example.com as soon as possible quoting your order reference number, we will advise how to proceed with the return request.
If there was a mistake on the part of Suzanne Harward or in the case of an item being faulty or damaged the client will be reimbursed for return shipping charges. Please note that we do not accept liability for shipping loss or damage of returned goods. Suzanne Harward will not refund international duties and taxes. For more information on reclaiming international duties and taxes, please contact your local customs bureau.
If you are returning goods to Suzanne Harward for repair or replacement, then please ensure you have previously discussed this with a member of our staff to ensure you receive the best possible care and advice. We cannot be held liable for any undelivered returns.
Please note that goods are faulty if they are deemed to contain a significant manufacturing fault. Our garments are hand-made with delicate and fragile fabrics and it is normal for there to be slight imperfections and inconsistencies in the fabric. We cannot be held liable for minor faults or flaws that are considered normal in handmade couture products.
We do not offer returns for changes of mind or similar.