Here you'll find answers to our most Frequently Asked Questions. Please contact our Customer Care Team via the contact form should your query not be answered here.
When should I begin shopping for my wedding gown?
We recommend you start shopping 12 months prior to your wedding date. If you are ordering a made-to-measure couture gown we require a minimum of 9-12 months notice on orders. Stock size gowns are sold in set sizes only and should be ordered at least 6 months prior to your wedding date.
We understand that sometimes couples have short engagements, so if your wedding is within this 6-month period just send us an email and we can work on an appointment date for you as soon as possible.
I have fallen in love with a Suzanne Harward gown, how do I pay?
Congratulations! We require a non-refundable 50% deposit at the time of ordering for all orders. If you have chosen the made-to-measure service you will have two further payments of 25% in the lead up to your fittings. If you have chosen the stock size option the final 50% balance is due two weeks before collection/shipment of your gown. For all international or online orders, full payment is due at the time of placing your order.
How can I start my career at Suzanne Harward?
If you’re interested in interning or starting a career in sales, marketing or with the Suzanne Harward production team please send your resume and cover letter along with examples of your work to firstname.lastname@example.org.
What is the price range of your gowns?
Suzanne Harward offers two services; stock sized gowns and made-to-measure. These two services are available on most limited edition gowns. The price ranges between $4,495 – $16,995.
Stock size gowns are all made to order, offered in Australian Sizes 2-20. We require 4-6 months lead time from order date. This service is suitable for stock sized clients, interstate and internationally based clientele.
Our made-to-measure service is only offered for Australian based clientele. We require 9-12 months notice from the event/wedding date. If your wedding date is sooner, please enquire directly with the Studio on email@example.com or call +61 3 8415 0688.
Please note that if you have a design that you would like replicated, we suggest you visit a dressmaker as we do not offer this service.
Do you offer dress alterations?
As we are a boutique couture design studio, in-house alterations will not be available and this service should be sourced elsewhere. We recommend the below alterations specialist in Melbourne:
Alice Haute Couture
11/101-105 Toorak Rd
South Yarra VIC 3141
(03) 9820 5933
How do I clean my gown?
Specialty bridal dry cleaning techniques are required to maintain the quality of your gown.
In Melbourne, we recommend Syndal’s. They also offer Suzanne Harward clients a 50% reduction on their bridal gown cleaning services.
Syndal’s Bridal Dry Cleaners
117 Union Road Ascot Vale
Ph: 9375 3590
1135 High Street Armadale
Ph: 9824 6940
244 Blackburn Road Glen Waverly
Ph: 9887 8114
Where is the Suzanne Harward showroom located?
Our showroom is located at 73 Johnston Street Collingwood, in Melbourne’s inner city garment district. Look for the charcoal building on the corner of Johnston Street and Wellington Street. There is free two-hour parking on Johnston Street (please check signs for parking restrictions and clearway times). Ticketed parking is also available on Wellington Street.
Do I need to book an appointment?
Yes, Suzanne Harward is an appointment only showroom. We offer a personalised one-on-one couture styling service which is recommended for brides who are ready to find and purchase their wedding gown. If you are curious and wish to browse styles we recommend you do a bit of research and visit some bridal stores before your consultation. To book your appointment online click here.
Please be advised that in order to confirm your appointment we will take your credit card number at the time of booking. This policy is in place because we are appointment only and can only accommodate a limited number of brides per day. If you choose to cancel or reschedule your appointment within 72 hours of the original time you will be charged a $75 booking cancellation fee. If you reschedule and purchase a gown during this appointment, the $75 cancellation fee will be credited towards the cost of your gown. We thank you in advance for your cooperation.
What can I expect at my appointment?
Your private consultation will include a 1-hour appointment with a couture stylist allowing you to browse the showroom in privacy and without any distractions. You will try on a selection of gowns and the couture stylist will help with dressing you and will advise on style, fit and colour. Once you find your gown we will size you and place your order. Once the gown is complete you have two options, first a follow up appointment can be arranged for you to come and collect or secondly we can courier your gown directly to you. If you would like to purchase any veils or accessories we recommend doing this at your collection appointment or through our online boutique.
For made-to-order dresses we have an average lead time of up to 6 months. For made-to-measure, 9-12 months is our minimum lead time.
How long is the appointment?
Our styling consultations are scheduled for 1 hour. If you are traveling from outside of Melbourne or think that you will need more time, please let us know at the time of booking and we can arrange a 1.5-hour appointment if available (only available on weekdays). Please ensure that you arrive on time for your appointment as we are usually booked out and you will shorten your consultation time if you arrive late. Please also be aware that arriving too early is not advised as there is likely to be a client scheduled before your appointment time and the showroom is booked exclusively for one bride at a time.
What size gowns are available to try on at my appointment?
We have sample gowns available predominantly in Australian sizes 8-12. Not all samples are available in all sizes or colours. Please refer to our size chart for measurements that correspond with each size. Brides who fall outside of the AU 6-14 size bracket can choose from made-to-order gowns which can be ordered from a size 2 to a size 20. Please be advised that not all styles are available outside of the AU 6-14 size range due to certain fabric widths.
Online Orders & Shipping
Do I need to set up an account to purchase online from Suzanne Harward?
Yes, you do. By making an account online with Suzanne Harward you have 24 hour access to information including your recent purchase orders, and the ability to manage your billing and shipping details.
Can I change or amend my order once it has been placed?
Suzanne Harward is not able to alter or cancel orders once they have been placed and shipped. If you need to immediately update the shipping address once you have placed your order, please email firstname.lastname@example.org along with your order number. There is no refund or exchange for change of mind.
Do you ship globally?
Yes, we ship to brides from all over the world. Let us know your address (no matter where in the world) and once your gown is complete we will courier it to your door. Please refer to our International Shipping guidelines for more information.
DHL is the official shipping carrier of Suzanne Harward for all ground, air and international deliveries. Domestic ground shipments within Australia with a value of $200 or higher qualify for free shipping. Depending on your location within Australia, we also ship via Couriers Please to areas not serviced by DHL.
How much duties or taxes will I have to pay?
Kindly note, your order may be held at customs. We currently ship all international orders DDU (Delivery Duty Unpaid). For all international orders you will not be charged Australian GST however you may be required to pay customs duties and taxes. You are liable for these charges which cannot be predicted and are outside of our control. You will be invoiced either prior to or after delivery, dependent on your location, and you will be invoiced via the courier service. Some countries may require you to hire a broker. All deliveries require a signature to authorise delivery.