Frequently Asked Questions

Here you'll find answers to our most Frequently Asked Questions. Please contact our Customer Care Team via the contact form should your query not be answered here.

General
When should I begin shopping for my wedding gown?
We recommend you start shopping 12 months prior to your wedding. If you are ordering a made-to-order couture gown we require a minimum of 6-9 months notice. We understand that sometimes couples have short engagements, so if your wedding is within this 6-month period just send us an email and we can work on an appointment date for you as soon as possible.

What is the price range of your gowns?
Suzanne Harward offers two services; stock sized gowns and made-to-order. These two services are available on most limited edition gowns. The price ranges between $4,495 – $16,995.

Stock size gowns are all made to order, offered in Australian Sizes 2-20. We require 3-4 months lead time from order date. This service is suitable for stock sized clients, interstate and internationally based clientele.

Do you offer dress alterations?
We offer national and international in house alterations service, we require 3-6 month lead time. 

How do I clean my gown?
Specialty bridal dry cleaning techniques are required to maintain the quality of your gown.
In Melbourne:
Syndal’s Bridal Cleaners:
1135 High Street Armadale
Ph: 9824 6940

Where is the Suzanne Harward showroom located?
Our showroom is located at 73 Johnston Street Collingwood, Melbourne. Look for the charcoal building on the corner of Johnston Street and Wellington Street. There is free two-hour parking on Johnston Street (please check signs for parking restrictions and clearway times). Ticketed parking is also available on Wellington Street.

Do I need to book an appointment?
Yes, Suzanne Harward is an appointment only showroom. We offer a personalised one-on-one couture styling service which is recommended for brides who are ready to find and purchase their wedding gown. To book your appointment online click here.

WHAT CUSTOMERS SAY